Frequently Asked Questions
When will my order be shipped?
Orders placed before 2pm (MST) that are in stock items usually ship the same day but sometimes may ship the following business day. If you are ordering and need expedited shipping please call us for faster order processing.
How soon can I expect my order?
Ksport USA ships via FedEx domestically and internationally. See map here for FedEx Ground service times. Hawaii and Alaska ship via FedEx 2-day air. Shipments to Canada or other countries may vary, please check with our sales team for transit times.
Where is my tracking number?
Tracking numbers can be located two ways. If you create an account during checkout (recommended), then you will be able to check back regularly for updates on your order, shipping information and more. If you choose to checkout via a guest account, your tracking number will be automatically emailed once the order has been processed. If you do not receive your tracking number via email, please call our sales team and we can check for you. Always check your spam/junk mail folders before contacting us for tracking information.
Can I make changes to my order?
If you need to modify your order please call our sales team immediately as an email may not be received in time, go to junk mail folders, or have some other sort of delay. If an order has already been issued a tracking number it cannot be cancelled or changed. In that event, please call us to arrange a Return Merchandise Authorization (RMA) when you receive your item.
Shipping Zones
Ksport USA ships via FedEx domestically and internationally. See map below for FedEx Ground service times.
Hawaii and Alaska ship via FedEx 2-day air. Shipments to Canada or other countries may vary, please check with our sales team for transit times.
We are unable to ship to PO boxes.
Shipment Tracking
Tracking numbers are automatically emailed every evening.
Tracking numbers can be located two ways. If you create an account during checkout (recommended), then you will be able to check back regularly for updates on your order, shipping information and more. If you choose to checkout via a guest account, your tracking number will be automatically emailed once the order has been processed.
If you do not receive your tracking number via email, please call our sales team and we can check for you. Always check your spam/junk mail folders before contacting us for tracking information.