WARRANTY & SERVICE
WARRANTY & SERVICE
FREQUENTLY ASKED QUESTIONS
Costs vary depending on each product. If you know what parts you need, please visit the Replacement Parts section of our website. If you need assistance, please call us.
Replacement part availability will determine if we can complete the service or if you will have to upgrade to newer parts at a discounted rate.
GENERAL WARRANTY INFORMATION
All products sold are subject to the following warranty:
Autoline Industries warrants the shock absorbers and steering stabilizers to the original retail consumer against defects and workmanship for 12 months from the original purchase date when used on light truck and car applications under normal operating conditions. This warranty does not apply to shocks and steering stabilizers that have been improperly installed.
Our warranty does not cover shock absorbers that are to be used in racing applications. Exterior finish on all Ksport products is not considered a valid warrantee; consumers are responsible for the maintenance of paint and/or chrome or plated finish.
Shock Boots are also excluded from any type of warrantee. ALL SHOCK BOOTS should be removed prior to returning to the Distributor from which the product was originally purchased. Rusted shafts will also be denied as a warrantee claim; consumers are responsible for the upkeep and maintenance of the chrome rods.
The consumer will be responsible for the removal and freight costs both to and from the Distributor from which the product was originally purchased. Proof of purchase is mandatory in order to receive warrantee replacement; original invoice from the Distributor from which the product was purchased must accompany the product in question for warrantee.
Autoline Industries or Autoline Industries distributor has the right to refuse a warrantee claim if procedures are not met by the original consumer. All returns must have an R.M.A. approval from Autoline Industries prior to shipping direct to the Autoline Industries facility. Exclusions from this warranty are sales outside of the United States, the finish, dents, rust, or any condition caused by abnormal use or neglect.
The loss of use of product, loss of time, inconvenience, commercial loss or damages is not covered. Autoline Industries reserves the right to change, modify, or discontinue the design of any products previously manufactured without assuming any obligation to the consumer. Any consumer which qualifies for a replacement of said discontinued product will only be allowed to receive new product which replaces the discontinued. We are not responsible for a pair of any product, if a single product has an issue.
Autoline Industries reserves the right to refuse any and all warrantee claims from any Distributor which has not purchased the original Ksport product directly from Autoline Industries. Autoline Industries also reserves the right to refuse any Return Goods Authorization of said merchandise in which it is believed to be fraudulent or distressed merchandise not purchased originally from Autoline Industries.
This warrantee does not apply to any Ksport product which has been modified, customized, painted, dented, rusted or improperly installed.
FILE A WARRANTY CLAIM
To begin a warranty claim or send your product in for service, please begin by completing our warranty/service form which can be located here. Once you have completed the form, a Ksport USA staff member will contact you within 1-2 business days regarding your warranty or service request.
QUESTIONS? CONTACT US.
Our team is happy to help answer any questions you may have.
You can connect with us instantly via our chat system or phone, or submit a ticket and a member of our team will be in touch shortly.
Phone: 480 829 8100
Email: [email protected]
254 west broadway rd., mesa, arizona 85210
MONDAY – FRIDAY 08:30 AM – 5:30 PM