Terms and Conditions

TERMS AND CONDITIONS

Conditions of Use

Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. All content included on this site, such as text, graphics, logos, button icons, images, audio clips and software, is the property of Ksport USA and is protected by U.S. and international copyright laws.

Your receipt of an electronic order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Ksport USA reserves the right at any time after receipt of your order to accept or decline your order for any reason. Ksport USA may require additional verifications or information before accepting any order. Once you have placed an online, phone order, or other type of order with Ksport USA, you have entered in a contract to purchase and your credit card will be charged immediately.

PAYMENT

Ksport USA accepts all major credit cards (Visa, Mastercard, American Express and Discover), Direct Bank/Wire Transfers, PayPal, Bitcoin, and Affirm Financing. Prepaid credit cards are not accepted. For security purposes we will only ship to the matching billing address for all credit card or PayPal payments. Ksport USA is not responsible for any incorrect or undeliverable shipments due to errors with entries on our website during the checkout process.

SALES TAX

Sales tax is only required for orders shipping within our resident state of Arizona. Therefore, all orders shipping within Arizona will be charged the applicable sales tax.

SPECIAL ORDERS

We do not allow cancellations, returns or exchanges of special-order items as they are built to order. Special order items include all Big Brake Kits, all Air Suspension Kits, any Coilover other than our Kontrol Pro line and vehicle specific replacement parts. All sales are final for special order items. Special order items may take up to 2-6 weeks to build and cannot be canceled or modified once the order has been placed. If you need to make changes to a special-order item, you must contact the Ksport team within 24 hours of placing your order.

BACK-ORDERS

Some parts are made to order and may take up to 6 weeks to ship. If an item is not in stock, you will be contacted by a Ksport USA staff member via email with an estimated time of arrival for the part ordered. If you do not respond within 24 hours of notification we will proceed with the order. Please feel free to contact us prior to purchase to confirm shipping time and availability. 

ORDER CHANGES & CANCELLATIONS

If you wish to cancel or modify your order please contact Ksport USA immediately. For cancellations of an in-stock item, Ksport USA must be notified prior to the item being shipped. Once an item has shipped it will be subject to a 25% restocking fee if returned to us. Special order items cannot be cancelled or modified once the order has been placed. An order that has already been issued a tracking number cannot be cancelled or changed.  Please call us to arrange a Return Merchandise Authorization (RMA) when you receive your item.

RETURNS

In the event you need to return your Ksport product, the unused item can be returned for a 25% restocking fee. Special order items cannot be returned under any circumstances. Returns must be shipped in their original packaging and in brand new condition. Used or installed items cannot be returned or refunded, no exceptions. Installation costs are not covered by Ksport USA for any returned product. Customers are responsible for all shipping fees. Shipping charges are non-refundable. Ksport USA reserves the right to change or amend our return policy without notice at any time. Please review our full return policy here.

PRICING

Prices are subject to change without notice. Pricing errors are not the responsibility of Ksport USA. In the event of a pricing error, we will either refund the order in full or provide the client with the option to pay the difference. Ksport USA reserves the right to refuse or cancel any orders placed for a product listed at the incorrect price. 

GENERAL DESCRIPTIONS

Due to the wide array of vehicle applications, many Ksport USA products feature general descriptions and/or stock photos. For vehicle specific application information not clearly listed on the product page please contact our team prior to completing your purchase. Because Ksport USA reserves the right to accept or decline your order for any reason, typographical, product photo, and/or pricing errors that may occur do not entitle a customer to receive something from those errors. Ksport USA cannot be held responsible for honoring purchases caused by such errors and will instead take action to correct the error. We reserve the right to change and modify the design of Ksport products at any time. 

SHIPMENTS

All in stock items typically ship within 1-2 business days from the date of the order, not including weekends or holidays, however Ksport USA shall not be liable for any delay in processing or shipping, or for failing to process and ship the order within any specific period of time. Back-order items and/or special-order items will ship immediately once they become available. Any shipping windows provided for back-ordered or special-order products are estimates only and are subject to change without notice. Shipping charges are non-refundable. In the event of an undeliverable shipment, clients will  be billed for any return shipment fees as well as the cost to resend the shipment. Ksport USA is not responsible for any shipment issues due to incorrect entries during checkout.

FITMENT ISSUES

Ksport USA is not responsible for any fitment issues. It is your responsibility to confirm proper vehicle fitment prior to completing a purchase. If you have any questions, please contact a member or our team.

installation

All installations of Ksport products should be performed by either an authorized Ksport USA dealer or a professional who specializes in suspension tuning. Ksport cannot be held liable for damages resulting from improper installation. After installing the suspension system, please ensure proper clearance is made prior to closing the hood and check that the tires or wheels do not conflict with the suspension. Suspension can only be installed on the car model it was designed for. Do not attempt to modify any parts of Ksport products. Modifications may cause damage to your vehicle and the product, which Ksport USA takes no responsibility for.

WARRANTY

Applicable products are sold with a manufactures warranty. We warrant the shock absorbers and steering stabilizers to the original retail consumer against defects and workmanship for 12 months from the original purchase date when used on light truck and car applications under normal operating conditions. This warranty does not apply to shocks and steering stabilizers that have been improperly installed. Ksport USA is not responsible for product failures or failures due to installation. Certain products are intended for race use only as suggested by the manufacture and should be installed and set up by professional service centers only. Please review our full Warranty policy here.

customer information

Any customer information including email addresses received by Ksport USA will only be used in connection with your order and will not be sold or transferred to any third party. Periodically, Ksport USA may communicate with customers via email newsletters. If for any reason you do not wish to receive email communications for Ksport USA you may unsubscribe from the email, or contact a member of our team to be removed from our mailing list. Please review our full privacy policy here

OFF ROAD USE ONLY

Unless explicitly stated otherwise, all products sold by Ksport USA are designated Race Only and are for competition/off road use limited to racing formally sanctioned by a recognized racing organization. Ksport USA will not be responsible for any property loss, injuries or casualties resulting from non-racetrack use of products.