We want you to be completely satisfied with your purchase. Our return policy is meant to be as simple and clear as possible.
Return Merchandise Authorization (RMA) number must be issued within 30 days of receiving the product if you need to return the product for any reason. RMA numbers can be obtained by either calling us or emailing the address above.
Returns are processed within 5-7 business days not including weekends, holidays or the day the package was received.
Customers are responsible for all shipping fees unless the return was due to an error on our part.
Returns will not be accepted if they are used, installed, damaged or defective. We strongly urge you to inspect your merchandise immediately upon receipt and email us within 48 hours if there are any issues. Returns are also not excepted on any special-order items.
Installation costs are not covered by Ksport USA for any returned product.
Ksport USA reserves the right to change or amend our return policy without notice at any time without notification. We reserve the right to issue a restocking fee (25%) at our discretion.
We do not allow cancellations or returns of special-order items as they are built to order. Special order items include all Big Brake Kits, all Air Suspension Kits, any Coilover other than our Kontrol Pro line and vehicle specific replacement parts. All sales are final for special order items. Special order items are not returnable.
Any merchandise sent to us without an RMA number may be refused and returned to you at your expense. If a package without an RMA number was accepted by our shipping/receiving dept., it can take up to 15 business days to be processed. We reserve the right to issue a restocking fee (25%) at our discretion.
To return a product, please call us at 480-829-8100 or contact us via our web form within 30 days of receiving your order. To ensure the return process is efficient and goes smoothly, please have your order number available. Once your order is verified, we will issue a Return Merchandise Authorization (RMA) number which must be clearly visible on the outside of the package. Returns must be in their original packaging, and in new, resalable condition.
If you received an incorrect product which was our fault, please email us at firstname.lastname@example.org within 30 days of receiving the product and we will handle the exchange of parts at no cost to you. Damaged or incomplete orders must be reported to us via email within 48 hours of the product being delivered to you in order to avoid return shipping fees. Always inspect all parts for defects or damage prior to installing them on your vehicle.
Any circumstances where a replacement product was sent due to our fault, we will send you a FedEx return label to send the product back to us. If shipping merchandise back to us yourself, we recommend that you use a shipping carrier that offers signature confirmation, insurance and tracking. We are not responsible for lost or damaged merchandise.
Return merchandise should be sent to the address below:
254 W Broadway Rd
Mesa, AZ 85210
Any defective products must be reported to us within our 30-day return policy. If it is determined there is a manufacturing defect, we will work with you on a solution. Please call us immediately to report any issues.
We do our best to ensure our products are packaged sufficiently to avoid damage during shipping but occasionally, there are exceptions that occur on the shipping carrier’s end that we cannot avoid.
Please contact us within 48 hours if you receive merchandise that was damaged during shipping and we will initiate a claim with the shipping carrier.
Be sure to keep all original packaging as during most claims the shipping carrier will want to inspect the items.
Refused or Undeliverable Shipments
In the event where a package is returned to us due to incorrect or incomplete addresses, the customer refuses delivery or the item is not picked up from a FedEx facility, it will take up to 15 business days to be processed by our shipping & receiving department. We reserve the right to charge a 25% restocking fee at our discretion.
QUESTIONS? CONTACT US.
Our team is happy to help answer any questions you may have.
You can connect with us instantly via our chat system or phone, or submit a ticket and a member of our team will be in touch shortly.
Phone: 480 829 8100
254 west broadway rd., mesa, arizona 85210
MONDAY – FRIDAY 08:30 AM – 5:30 PM