Careers Operations
E-Commerce Specialist (Open)
Job Details
Job Type: Full-time
Number of hires for this role: 1
Qualifications
E-commerce: 1 year (Preferred)
Full Job Description
Autoline Industries is looking to hire an eCommerce Fulfillment Specialist to ensure all orders submitted throughout online marketplaces are processed accurately and efficiently. The eCommerce Fulfillment Specialist is an incredibly important role here at Autoline Industries as you will work closely with our sales and customer service team to ensure customers are provided with exceptional service and support.
What Your Day Might Look Like
As a successful hire, you will use your knowledge and attention to detail to maximize success across all eCommerce channels. The eCommerce Fulfillment Specialist has several responsibilities that are vital to the company’s success, and will:
- Receive, verify, and validate all new orders received through online marketplaces including company managed retail websites, Amazon, and eBay
- Answer customer inquiries via eCommerce channels
- Create invoices, credit memos, sales orders and more using Sage 50 ERP software
- Identify and resolve fulfilment issues
- Communicate effectively with customers regarding order revisions or delays
- Ensure inventory is updated daily
- Add, remove, or update product listings as needed
- Prioritize inquiries based on level of urgency, identifying matters that require an immediate response
- Monitor analytics for each marketplace and provide management with metrics, issues, or suggestions for improvement weekly
- Provide feedback to management for future channel or process enhancements
- Collaborate and communicate effectively with multiple departments to assist with maintaining accurate records and product information
- Troubleshoot billing, shipping, or product issues
- Understand company products and brands
- Assist with sourcing products for ecommerce platforms
- Optimize listings
Qualifications and Skills
To be chosen for this role, you must have strong written and verbal communication skills, thrive off working in a fast-paced environment and have a high level of attention to detail. Our ideal candidate is highly organized, has two (1) or more years of eCommerce experience, and is self-motivated to complete tasks accurately and efficiently on a deadline with little supervision.
- Experience with WooCommerce, Amazon, and/or eBay a plus
- High level of organization and attention to detail
- You’re comfortable with multi-tasking in a deadline-driven environment
- You possess excellent time management skills
- You pay attention to details. As far as you are concerned, anything worth doing is worth doing right the first time
- You are motivated and driven. You volunteer for new challenges without waiting to be asked.
- You truly want to make a difference for the company and the team
- You are looking to advance your career and grow into new and exciting responsibilities
- You have a demonstrated ability to problem solve and critical thinking skills
- You are competent in Microsoft applications including Word, Excel, and Outlook. Experience with SharePoint and Teams a plus
- You want to work for a company that enforces its values, removes negativity from the workplace, and genuinely wants every team member to succeed
Hours and Benefits
This is a full-time position, working Monday-Friday, 8:30am – 5:30pm at our warehouse in Mesa, Arizona. Some nights and weekends may be required occasionally.
This position offers tremendous growth opportunities as well as:
- Competitive salary, dependent on experience
- Health, Dental and Vision Benefits (available after 90 days)
- Casual Dress Code
- Vacation
- Sick Days
- Paid Holidays
- Employee Recognition Program
- Training Opportunities
About Us
Headquartered in Mesa, Arizona, Autoline Industries is an innovative manufacturing and distribution company specializing in aftermarket automotive performance parts, cryptocurrency hardware, and mil-spec components for defense, aerospace, and commercial industries. We are locally owned and operated and are proud to serve a multitude of industries across the greater southwest region.
Founded in 2003 on a foundation of motorsports, the team at Autoline Industries set out to raise the standard in racing suspension. Over the years we have manufactured some of the highest quality aftermarket automotive products that have been trusted by professional drivers and enthusiasts across the globe and have also expanded into new industries and applications. From golf training aids to defense systems, we are proud to continue to grow our vast array of applications every day.
Today we are situated in a 100,000 square foot warehouse which allows us to continue to grow our manufacturing floor and house the newest machines to stay ahead of the ever-evolving curve. Our team has the experience and knowledge necessary to handle entire projects from start to finish. Whether it is assistance with product design, CNC machining, storage, assembly, coatings or even drop-shipping, we are dedicated to helping businesses succeed.
Autoline Industries demonstrated success, cutting edge technology and commitment to customer satisfaction leaves us with no limits on what we can create.
Job Type: Full-time
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Bonus pay
Experience:
- E-commerce: 1 year (Preferred)
Work Location:
- One location
Work Remotely:
- No
Work Location: One location