Careers

Customer Service Representative

Customer Service Representative

Job Details

Qualifications

  • Customer Service: 1 year (Preferred)

Full Job Description

Why This Role Maters

This Role is for You If

  • You have a base knowledge of aftermarket automotive products and an eagerness to improve and become an expert with our products
  • Ability to answer technical and installation questions regarding our products
  • High level of organization and attention to detail
  • You’re comfortable with multi-tasking in a deadline-driven environment
  • You possess excellent time management skills
  • You pay attention to details. As far as you are concerned, anything worth doing is worth doing right the first time
  • You are motivated and driven. You volunteer for new challenges without waiting to be asked. You truly want to make a difference for the company and the team
  • You are looking to advance your career and grow into new and exciting responsibilities
  • You have a demonstrated ability to problem solve and critical thinking skills
  • You are competent in Microsoft applications including Word, Excel, and Outlook. Experience with SharePoint and Teams a plus
  • You want to work for a company that enforces its values, removes negativity from the workplace, and genuinely wants every team member to succeed

What Your Day Might Look Like

  • Serve as the primary contact for both retail and wholesale customers
  • Answer product or sales questions via Phone, Email, or Chat Systems
  • Provide technical and installation support
  • Collaborate and communicate effectively with multiple departments to assist with maintaining accurate records and product information
  • Process incoming orders from our eCommerce platforms
  • Create invoices, credit memos, sales orders and more using Sage 50 ERP software
  • Troubleshoot billing, shipping, or product issues
  • Attend trade shows and other relevant events
  • Provide support to other internal teams as needed
  • Understand company products and brands
  • General office duties

Hours and Benefits

  • Competitive salary, dependent on experience
  • Health, Dental and Vision Benefits (available after 90 days)
  • Casual Dress Code
  • Vacation
  • Sick Days
  • Paid Holidays
  • Employee Recognition Program
  • Training Opportunities

About Us

  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance
  • 8 hour shift
  • Monday to Friday
  • Bonus pay
  • Are you familiar with or interested in the Automotive industry?
  • What do you find most appealing about this position?
  • Customer Service: 1 year (Preferred)
  • One location
  • No