Job Details
Qualifications
- Customer Service: 1 year (Preferred)
Full Job Description
Why This Role Maters
This Role is for You If
- You have a base knowledge of aftermarket automotive products and an eagerness to improve and become an expert with our products
- Ability to answer technical and installation questions regarding our products
- High level of organization and attention to detail
- You’re comfortable with multi-tasking in a deadline-driven environment
- You possess excellent time management skills
- You pay attention to details. As far as you are concerned, anything worth doing is worth doing right the first time
- You are motivated and driven. You volunteer for new challenges without waiting to be asked. You truly want to make a difference for the company and the team
- You are looking to advance your career and grow into new and exciting responsibilities
- You have a demonstrated ability to problem solve and critical thinking skills
- You are competent in Microsoft applications including Word, Excel, and Outlook. Experience with SharePoint and Teams a plus
- You want to work for a company that enforces its values, removes negativity from the workplace, and genuinely wants every team member to succeed
What Your Day Might Look Like
- Serve as the primary contact for both retail and wholesale customers
- Answer product or sales questions via Phone, Email, or Chat Systems
- Provide technical and installation support
- Collaborate and communicate effectively with multiple departments to assist with maintaining accurate records and product information
- Process incoming orders from our eCommerce platforms
- Create invoices, credit memos, sales orders and more using Sage 50 ERP software
- Troubleshoot billing, shipping, or product issues
- Attend trade shows and other relevant events
- Provide support to other internal teams as needed
- Understand company products and brands
- General office duties
Hours and Benefits
- Competitive salary, dependent on experience
- Health, Dental and Vision Benefits (available after 90 days)
- Casual Dress Code
- Vacation
- Sick Days
- Paid Holidays
- Employee Recognition Program
- Training Opportunities
About Us
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
- 8 hour shift
- Monday to Friday
- Bonus pay
- Are you familiar with or interested in the Automotive industry?
- What do you find most appealing about this position?
- Customer Service: 1 year (Preferred)
- One location
- No