Careers Operations
Customer Service Representative (Open)
Job Details
Job Type: Full-time
Number of hires for this role: 1
Qualifications
- Customer Service: 1 year (Preferred)
Full Job Description
Autoline Industries is looking to hire a Customer Service Specialist who will be working closely with our team to ensure retail and wholesale customers are provided with exceptional service and support. Must have knowledge of automotive applications, aftermarket performance a huge plus.
Why This Role Maters
The Customer Service Specialist is an incredibly important role here at Autoline Industries as you will serve as the primary contact for our customers, utilizing your knowledge to ensure inquiries are answered accurately and efficiently. You will also assist with processing orders and troubleshooting billing, shipping, or product issues.
This Role is for You If
You have strong written and verbal communication skills, thrive off working in a fast-paced environment and have a high level of attention to detail. Our ideal candidate has two (2) or more years of customer service experience, a basic knowledge of the aftermarket automotive products that we sell and is self-motivated to complete tasks accurately and efficiently on a deadline with little supervision.
- You have a base knowledge of aftermarket automotive products and an eagerness to improve and become an expert with our products
- Ability to answer technical and installation questions regarding our products
- High level of organization and attention to detail
- You’re comfortable with multi-tasking in a deadline-driven environment
- You possess excellent time management skills
- You pay attention to details. As far as you are concerned, anything worth doing is worth doing right the first time
- You are motivated and driven. You volunteer for new challenges without waiting to be asked. You truly want to make a difference for the company and the team
- You are looking to advance your career and grow into new and exciting responsibilities
- You have a demonstrated ability to problem solve and critical thinking skills
- You are competent in Microsoft applications including Word, Excel, and Outlook. Experience with SharePoint and Teams a plus
- You want to work for a company that enforces its values, removes negativity from the workplace, and genuinely wants every team member to succeed
What Your Day Might Look Like
As a successful hire, you will use your knowledge to ensure retail customers are provided with exceptional service and support. The Customer Service & Product Specialist has several responsibilities that are vital to the company’s success, and will:
- Serve as the primary contact for both retail and wholesale customers
- Answer product or sales questions via Phone, Email, or Chat Systems
- Provide technical and installation support
- Collaborate and communicate effectively with multiple departments to assist with maintaining accurate records and product information
- Process incoming orders from our eCommerce platforms
- Create invoices, credit memos, sales orders and more using Sage 50 ERP software
- Troubleshoot billing, shipping, or product issues
- Attend trade shows and other relevant events
- Provide support to other internal teams as needed
- Understand company products and brands
- General office duties
Hours and Benefits
This is a full-time position working Monday-Friday, 8:30am – 5:30pm at our office in Mesa, Arizona.
Some nights and weekends may be required occasionally.
This position offers tremendous growth opportunities as well as:
- Competitive salary, dependent on experience
- Health, Dental and Vision Benefits (available after 90 days)
- Casual Dress Code
- Vacation
- Sick Days
- Paid Holidays
- Employee Recognition Program
- Training Opportunities
About Us
Headquartered in Mesa, Arizona, Autoline Industries is an innovative manufacturing and distribution company specializing in aftermarket automotive performance parts, cryptocurrency hardware, and mil-spec components for defense, aerospace, and commercial industries. We are locally owned and operated and are proud to serve a multitude of industries across the greater southwest region.
Founded in 2003 on a foundation of motorsports, the team at Autoline Industries set out to raise the standard in racing suspension. Over the years we have manufactured some of the highest quality aftermarket automotive products that have been trusted by professional drivers and enthusiasts across the globe and have also expanded into new industries and applications. From golf training aids to defense systems, we are proud to continue to grow our vast array of applications every day.
Today we are situated in a 100,000 square foot warehouse which allows us to continue to grow our manufacturing floor and house the newest machines to stay ahead of the ever-evolving curve. Our team has the experience and knowledge necessary to handle entire projects from start to finish. Whether it is assistance with product design, CNC machining, storage, assembly, coatings or even drop-shipping, we are dedicated to helping businesses succeed.
Autoline Industries demonstrated success, cutting edge technology and commitment to customer satisfaction leaves us with no limits on what we can create.
Learn more about our brands:
Voodoo13usa.com | Ksportusa.com | Autolinemfg.com
Job Type: Full-time
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Bonus pay
Application Question(s):
- Are you familiar with or interested in the Automotive industry?
- What do you find most appealing about this position?
Experience:
- Customer Service: 1 year (Preferred)
Work Location:
- One location
Work Remotely:
- No
Work Location: One location