ReturnsWe want you to be completely satisfied with your purchase. Our return policy is meant to be as simple and clear as possible. We understand that delays in production can happen, issues during transit and just the plain old change of mind when purchasing a product.
Return ProcedureTo return a product, please call us at 480-829-8100 or email firstname.lastname@example.org within 30 days of receiving your order. To make this process faster for all of us, please have your order number available. Once your order is verified we will issue a Return Merchandise Authorization (RMA) number which must be clearly visible on the outside of the package. Returns must be in their original packaging, and in new, resalable condition.
If you received an incorrect product which was our fault please email us at the email address above within 30 days of receiving the product and we will handle the exchange of parts at no cost to you. Damaged or incomplete orders must be reported to us via email within 48 hours of the product being delivered to you in order to avoid return shipping fees. Always inspect all parts for defects or damage prior to installing them on your vehicle.
Any circumstances where a replacement product was sent due to our fault, we will send you a FedEx return label to send the product back to us. If shipping merchandise back to us yourself, we recommend that you use a shipping carrier that offers signature confirmation, insurance and tracking. We are not responsible for lost or damaged merchandise.
Return merchandise should be sent to the address below:
254 W Broadway Rd
Mesa, AZ 85210
Unauthorized ReturnsAny merchandise sent to us without a RMA number may be refused and returned to you at your expense. If a package without a RMA number was accepted by our shipping/receiving dept., it can take up to 15 business days to be processed. We reserve the right to issue a restocking fee (25%) at our discretion.
Returns PolicyReturn Merchandise Authorization (RMA) number must be issued within 30 days of receiving the product if you need to return the product for any reason. RMA numbers can be obtained by either calling us or emailing the address above.
Returns are processed within 5-7 business days not including weekends, holidays or the day the package was received.
Customers are responsible for all shipping fees unless it was our fault.
Returns will not be accepted if they are used, installed, damaged or defective. We strongly urge you to inspect your merchandise immediately upon receipt and email us within 48 hours if there are any issues.
Installation costs are not covered by Ksport USA for any returned product.
Ksport USA reserves the right to change or amend our return policy without notice at any time without notification.
Defective ProductsAny defective products must be reported to us within our 30 day return policy. If it is determined there is a manufacturing defect we will work with you on a solution. Please call us to report any issues.
DAMAGED SHIPMENTSWe do our best to ensure our products are packaged sufficiently to avoid damage during shipping but every once and a while there are exceptions that occur on the shipping carrier’s end that we cannot avoid.
Please contact us within 48 hours if you receive merchandise that was damaged during shipping and we will initiate a claim with the shipping carrier.
Be sure to keep all original packaging as during most claims the shipping carrier will want to inspect the items.