Support | Self-Help | Common Questions and Answers
Product Support [Coilovers Systems]
- How do I adjust the damping on my Ksport coilovers?
- All Ksport coilovers are damping adjustable. For inverted shocks (GT Pro, certain Rally and Slide Kontrol applications), the damping is adjusted from the bottom. On non-inverted shocks (Kontrol Pro, Version RR, Circuit Pro, certain Rally and Slide Kontrol applications) damping adjustments are made from the top of the coilover. Simply insert your damping knob, and turn. Each click is 1 step of the 36-way adjustability. For a baseline setting, turn the knob until it stops and then turn it back 19 clicks. This is your baseline setting. Use this as a starting point when adjusting your coilovers.
- Will I lose shock travel when lowering my vehicle?
- On the majority of Ksport coilovers, no. On vehicles with an adjustable lower mount, you will not lose shock travel. For vehicles that do not allow for lower mount adjusability, you will lose a small amount of travel. If you would like vehicle specific information, please Contact Us.
- My coilovers are making a pinging sound, why?
- For those that have coilovers purchased before February 2011 and are experiencing a pinging sound from their coilovers at slow speeds while turning or while entering or exiting an incline such as a driveway there may be a metal pinging sound. This is what we call coil-bind and there are a couple ways to fix this issue. The first thing to check is the metal washer on the top and bottom of your spring (McPherson suspension type only), make sure the washer is free from dirt debris and use either WD-40 or lithium grease to lubricate it. If you still encounter a noise then you will want to check your spring preload. When the vehicle is on jack stands or on a lift the spring should be snug against the spring perch and still be able to rotate left or right. Spring preload is always set from our factory and should not be adjusted. Always remember to NOT adjust the ride height of the vehicle using the spring perch.
- I hear a clunking sound coming from my coilovers, why?
- Coilover systems in vehicles with McPherson suspension type have metal pillowball bearing upper mounts. Because there is metal on metal contact, sometimes you may experience noise. You would not hear this in your OEM suspension due to the fact that OEM suspension masks many noises with the use of rubber parts. If you have continued abnormally loud noises that you believe are coming from your coilovers, double check the torque on the top lock nut. This nut should be torqued to 40 ft-lbs. We do not recommend using pneumatic impact guns on the top nut as they have a tendency to over torque. Use a torque wrench to make sure the hardware is properly tightened. If you still have noise, check out the other suspension components on the vehicle as there could be something else completely causing the noise.
- My coilovers do not have camber plates, why?
- Only McPherson style suspension offers the ability to have camber plates in the front. If your car has wishbone suspension or multilink then you would adjust camber using eccentric bolts or adjustable arms.
- How do I adjust my ride height?
- Never adjust ride height using the spring perch. Our systems are designed to adjust ride height via the lower mount. Make sure the spring perch (B) and locking collar (C) are locked by using the spanner wrenches and turning them in opposite directions so they lock against each other. Next, loosen the lower locking collar (D) and spin it up the amount you want to lower the car (for example, if you want to lower your car 2″ then spin the collar up 2″). Now use the spanner wrench on the spring perch (B) and begin turning the perch clockwise. This will thread the entire shock assembly further down into the lower mount (E). Once you adjustments are completed, tighten the lower locking collar (D) in place against the lower mount. If you need to raise your car, follow the same steps except turn the shock assembly counterclockwise.
For vehicles without and adjustable lower mount, use the spring perch to adjust ride height. By lowering the locking collar (C ) and spring perch (B) the suspension is allowed to compress. This will result in a lower ride height. After your adjustments are made, tighten the spring perch and locking collar together using the spanner wrenches. Most vehicles without and adjustable lower mount will make use of Helper Springs.
For vehicles with a separate spring and shock, part (A) is used to adjust ride height. After desired ride height is reached with the spring, it is extremely important to adjust the length of the shock by adjusting (B) to your desired position. The last step is to install the wheels and put the car on the ground and move the vehicle 20-30 feet to allow the suspension to settle. Then adjust (B) to let (C) compress 1/3 of the way into the strut and leave 2/3 of the shock shaft outside the strut; then tighten the locking collar against the lower mount. Use of a ziptie or black marker may be useful in judging how to make sure 1/3 of the shock is in the strut. Failure to set the shock stroke correctly will result in damage to the shock and void the warranty. For safety reasons, at least 30mm of the lower mount should be threaded onto the shock.
- Will my shocks bottom out when lowering my car?
- Ksport suspension systems use an adjustable lower mount so that the spring always remains in the same place and the shock has full travel at any ride height. You should never adjust the ride height using the spring UNLESS you have one of the very few applications that does not come with an adjustable lower mount.
- What is the best way to adjust my damping on my coilovers?
- Ksport coilover systems have 36 levels of damping. Our recommended method of adjustment is to turn the damping knob clockwise until it stops. This is full stiff. Now turn the damping knob 18 clicks counterclockwise. This is your baseline setting. Try this setting out and then make necessary changes to fit your driving style. Try adjusting 4 clicks at a time until you are satisfied with the ride.
Warranty, Maintenance, Repair and Replacement Parts
- Do my Ksport coilovers come with a warranty?
- Yes, all Ksport coilover systems come with an 12 month warranty. This covers any manufacturer defects. Warranty does not include issues due to misuse of product or incorrect installation. Original receipt or invoice is required to begin a warranty claim. Please email email@example.com for any issues concerning your product.
- Can my coilovers be rebuilt and how much does it cost?
- Ksport stocks a large quantity of brand new replacement shocks in order to speed up and streamline the process for rebuilds. It takes far less time to replace the entire shock unit with a brand new one instead of disassembling the entire shock internals and replacing them piece by piece. You are more than welcome to send in your coilovers so we can inspect them or you can use our extensive online store to source out which parts you may need if you are the DIY’er and want to minimize downtime and swap out the parts yourself. Brand new replacement shocks can be purchased for $110 each + shipping.
- What maintenance is needed / how do I care for my coilovers?
- We recommend you periodically inspect your coilovers, especially in climates where you have lots of rain or snow. Dirt and debris can accumulate over time and can cause problems later down the road when you want to adjust ride height. Cleaning agents such as Simple Green and even wheel & tire cleaner are excellent choices, along with a soft wire brush or even your sister’s toothbrush. You don’t go a year without washing your car do you? Yeah that’s what we thought. Keep your coilovers clean!
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