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Support – General

SUPPORT
General
Coilover Systems
Brake Systems
Warranty | Service

General F.A.Q.

What are Ksport USA’s hours of operation?

Customer Service, Sales and Service are open Monday-Friday 8:30 AM – 5:30 PM U.S. Mountain Standard Time.
Phone: 480.829.8100
Fax: 480.829.8103
General Information Email: store@ksportusa.com
Service & Warranty Email: service@ksportusa.com

What is the return policy?

All returns are subject to a 25% restocking fee. Any returns must have a RMA# (Return Authorization Number) issued by a Ksport USA staff member, if not they will be refused. All items returned must be in brand new condition and in their original packaging. Any product that has been installed is not returnable, no exceptions. Special order items are not returnable, no exceptions. Shipping costs are not refundable.

What is the warranty on my product?

Our warranty varies depending on which product you own. To begin a warranty claim please click here to visit our warranty page if you would like more information.

How much does it cost to fix out of warranty products?

Costs vary depending on each product. If you know what parts you need, please visit the Replacement Parts section of our website. If you need assistance please call us.

Can I get discontinued or older versions of products serviced?

Depending on replacement part availability will determine if we can complete the service or if you will have to upgrade to newer parts at a discounted rate.

I bought my coilovers or brake system used, is the warranty transferrable?

Unfortunately a warranty cannot be transferred between different buyers.

Can I purchase products directly from Ksport?

Yes, you can order any product directly from us. Please visit our webstore for 24/7 online ordering or if you’d like to speak to someone in person, give us a call during normal business hours to speak with a sales representative.

How can I locate a Ksport dealer in my area?

Please use our online dealer locator.

How can I get Ksport stickers?

Please visit our Apparel/Goods section of our webstore

Does Ksport USA offer sponsorships?

Please either mail a hard copy of your proposal to our Gilbert, Arizona offices or email us at sponosorship@ksportusa.com